Dear patients.

We are happy to say that we are planning to reopen our office for patient treatment on Monday, May 4th. Initially we will be open from 8am til 2pm though we will expand those hours as needed.

COVID-19 has been a very difficult time for all of us. Many of you have been forced to wait for dental care, and we deeply appreciate your understanding while we kept our office closed to help control the spread of the coronavirus.

Your health and well-being continue to be our highest priority, and we are ONLY opening because we have carefully planned and revised our office procedures to greatly minimize the risk of infection for our patients and our team members. Our own families are also patients here, so you can be assured that we’ll be taking care of you just as well as we’ll be taking care of them.

For your peace of mind, the measures we will be taking to provide a safe dental treatment experience include, but are not limited to, the following:

Upon Your Arrival at the Office

●     Patients will be screened BEFORE treatment and temperatures will be checked. Any patients showing signs of a fever or other symptoms of illness will be asked to reschedule their appointment.

●     ONLY patients will be allowed entry into the office. Parents and other family members will be asked to wait outside whenever possible.

●     Patients are asked to wait in their cars or outside the office until their scheduled appointment time.

●     The waiting area chairs will be spaced apart to allow for 6 feet of distancing.

●     We will ask that you continue to practice social distancing measures in common areas of the office, including the front desk.

●     The front door and the door between the waiting area and operatories will be propped open all day.

●     There will be no physical contact with patients with the exception of treatment.

During Treatment

●     All rooms will be COMPLETELY sterilized before each patient is seated, and public areas, including restrooms, will be cleaned and sterilized frequently throughout the day.

●     All operatories have high-volume air filtration and we have installed a whole office purification system. This system will kill the Covid virus along with other contaminates

●     Our team will STRICTLY follow guidelines set forth by the CDC, OSHA, and ADA in regards to personal protective equipment (PPE) and office sterilization.

●     During patient care, goggles or face shields will be worn by everyone and changed between patients.

●     All surfaces that came in contact with the patient will be wiped with disinfectant including the patient chair.

Checking Out After Your Appointment

●    We will be requesting prepayments when we know the amount of payment which will expidite your visit 

●     All efforts will be made to complete scheduling in the back of the office so you can leave without stopping at the front desk

We are proceeding with an abundance of caution, but we want you to feel as confident as we do that any visit you make to our office will be a safe one.

We also realize that many of you have been impacted financially during this outbreak, and we have solutions to keep dental care affordable for you and your family.

To discuss these payment options, schedule an appointment, or ask us any questions you may have about your next visit, please don’t hesitate to contact us at 757-473-8482

We look forward to seeing you soon!

Dr. Parr, Dr. Frey and the Smile Center Team

Dental Insurance Information

The coverage provided by dental insurance varies widely between plans. In most cases, your employer will offer one or more plans. The contract established between your employer and insurance provider determines the type of coverage available to you. Dental insurance can be incredibly complex. Figuring out what your insurance plan actually covers can seem overwhelming and is often frustrating, but most dental offices are happy to help you fully understand your coverage. 

A Variety of Dental Insurance Plans

There are many providers of dental insurance, all of which offer different levels of coverage. Some of the dental insurance plans on the market include:

  • Delta Dental®
  • Aetna™
  • Guardian™
  • Humana
  • MetLife®
  • CIGNA Dental

Ask your dentist which insurance providers they accept.

How Dental Insurance Works

By purchasing a dental insurance plan, you enter into a contract with the company. They agree to pay certain amounts for certain procedures and you assume responsibility for what they do not cover. Generally, the terms of your coverage are spelled out in the contract. Different plans approach coverage in different ways. Some require you to reach a deductible before paying anything, while others pay a percentage immediately. Understanding the different terms associated with your insurance plan can help you figure out your coverage.

Deductible

A deductible is a minimum amount of money you need to pay towards dental care before your plan coverage starts. Most plans do not require a deductible for diagnostic or preventive services.

Annual Maximum

Many plans have a cap on how much money they will pay for any given treatment during the year. Anything over that amount becomes your responsibility. For example, if your plan has a annual maximum of $2,000 and your dental expenses exceed $3,000, you have to pay the additional $1,000. In some cases, you can raise your annual maximum to better suit your needs. There is usually a separate lifetime maximum for orthodontics. 

Least Expensive Alternative Treatment (LEAT)

If your plan has a LEAT clause, the company will only pay for the least expensive treatment available for any given condition.

Frequency Limitations

Some plans have limitations on how often they will cover a certain procedure. Generally, there is a set number of procedures permitted in a specific period. For example, most dental insurance plans will only cover two professional cleanings every 12 months, or one cleaning every six months. 

Understanding Your Benefits

If you are confused about your coverage, you can ask the staff at your dentist’s office to help you or call your insurance provider directly. You can also ask your provider for an Explanation of Benefits (EOB) which lists the procedures your plan does and does not cover. 

Making the Right Choice for You

When deciding whether to undergo a certain dental treatment, it is important to consider more than your insurance coverage. The least expensive treatment option may not be the right one for you. Be sure to discuss all aspects of your coverage and treatment plan with your dentist before making a decision.

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Virginia Beach Office

200 Grayson Rd
Ste 100
Virginia Beach, VA 23462

Open Today 8:00am - 5:00pm

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